Help & FAQs
We're here to make your shopping experience smooth and stress-free.
Browse our frequently asked questions below. Can't find what you're looking for? Contact Us and our support team will be happy to help.
Ordering & Products.
All orders are shipped from our central warehouse in Fort Worth, Texas, USA.
Yes, 100%. We only source products from reputable U.S. wholesalers and distributors.
Yes, we welcome bulk and wholesale orders. Please contact us directly with your request, and we'll work with you to provide a custom quote and shipping rate.
Cancellations can only be requested within 24 hours of placing your order. After that window, your order may already be processed and handed over to the shipping carrier — and a shipment confirmation email will have been sent to you. Because we prioritize fast processing to ensure quick delivery, cancellations are not possible once the package has left our warehouse. If you need to cancel, please reach out to us right away and we'll do our best to assist you.
We strive to keep all products listed on our website in stock at all times. However, there are occasional situations where an item may be in backorder or found to be damaged upon inspection in our warehouse. In such cases, we contact customers who placed orders for those items within 48 hours to inform them of the issue and offer options. Customers can choose to wait while we attempt to restock the item or cancel the order for a full refund. The choice is entirely up to you.
Shipping & Delivery.
Yes! We ship to dozens of countries across the Americas, Europe, Asia, Oceania, and the Middle East. Shipping rates and estimated delivery times are shown at checkout. If you do not see your country mentioned on our Global Shipping Rates page, please reach out to us and we will do our best to quote you a rate for your specific country.
Delivery times vary by country due to local transit speeds and customs processing times. We recommend checking our Global Shipping Rates page for the most accurate delivery windows specific to your country. In general, most packages arrive within 7 to 40 days. Some remote locations may experience slightly longer transit times, but we work hard to ensure timely delivery worldwide.
Yes. You will receive a tracking link by email once your order ships. You can also visit our Track My Order page at any time and enter your tracking number to get real-time updates. We partner with trusted international carriers to provide reliable tracking.
We ship using trusted international carriers including USPS, Asendia, and SkyPostal depending on your destination country. All shipments include tracking. If your order has not been delivered within 30 days of purchase, please contact us and we will work with you to resolve it, including filing a claim with the carrier so you are fully reimbursed.
Yes. For most countries, our shipping rates include prepaid duties and taxes to avoid customs delays and surprise fees upon delivery. Please see our "Will I be charged duties or customs fees?" question below for full details by country.
This depends on your country and carrier. In most cases, we are unable to ship to PO Boxes for international orders. We recommend using a full residential or business address to ensure successful delivery.
At this time, we offer standard international shipping for all destinations. We are always working to improve our service and may introduce expedited options in the future.
Due to payment security requirements, we cannot change addresses after an order has been submitted. If you need to change the address, we will cancel the order at your request, and you will need to re-submit the order with the correct address.
Payments & Pricing.
We accept all major credit cards, PayPal, and other secure payment options depending on your country.
It depends on your country. Canadian customers receive their orders delivered duty-paid — no surprise charges at the door. For UK customers, VAT is prepaid on orders up to £135. For EU customers, VAT is prepaid on orders up to €150, including the EU's €3 customs duty on low-value parcels introduced in July 2026, which the EU charges for each different product type (customs tariff code) in an order. Please note that certain restricted items may still incur additional duties at customs regardless of order value.
For all other countries, customs duties and import fees are the sole responsibility of the customer. We strongly recommend checking with your national customs agency to understand what charges you may incur before placing an order. Please note that we do not pay customs invoices or issue refunds for packages rejected by customs outside of the countries mentioned above.
Yes. We use secure, encrypted checkout systems to protect your data. Toy Terminal does not store your full payment information.
Prices shown on our site are exclusive of tax, but the final total during checkout will reflect any applicable sales tax or VAT depending on your location. We collect and remit taxes for orders destined to Canada, the UK, and EU countries.
Currently, we do not offer price matching. However, we aim to keep our prices fair and competitive, especially considering the cost of international logistics.
Returns & Refunds.
Because we ship internationally, we do not accept returns on most orders. However, if your item arrives damaged, defective, or not as described, we will work with you on a case-by-case basis to resolve the matter with a refund or replacement.
We take great care in packaging, but if your item arrives damaged in transit, we'll work with you and the carrier to pursue swift reimbursement. Please send us a photo of the damage as soon as possible to help expedite your claim.
Yes. If an order appears stuck or lost in transit and the customer hasn't received it after our estimated timeframe (30 days), we may proactively refund the order and notify the customer.
Once approved, refunds are issued right away from our end. The time it takes for the refund to appear in your account depends entirely on how quickly your financial institution processes it. Depending on your institution, this can range from 1 to 7 business days.
Account & Support.
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping addresses, and view past purchases.
You can reach us by email at support@toyterminal.com or through the contact form on our website. We will respond to all inquiries within 1 business day.
Our customer support team is available Monday through Friday, 9 AM – 5 PM Central Time (Dallas, Texas USA).
Still need help?
We're here for you. Email us anytime at support@toyterminal.com or visit our Contact Us page to send us a message.
